Refund policy

At Porese, we want every customer to be satisfied with their purchase. If you are not happy with your order, our return and refund process is outlined below.

Can I Return My Order?

Yes. You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• Original packaging and included accessories should be returned where applicable.
• Items damaged through improper use may not qualify for a refund.
• If an item arrives defective or damaged, please contact us as soon as possible.
• Return shipping costs are generally the customer’s responsibility.

Porese reserves the right to reject returns that do not meet the applicable return requirements.

How to Request a Return

To request a return, contact us at:

support@porese.com

Please include your order number and a brief explanation of your return request.

Our support team will provide the applicable return instructions and return address.

Please do not send your order to the address shown on the original package unless our support team specifically instructs you to do so.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the outcome of your refund request.

If approved, the refund will be issued to the original payment method.

Refunds are generally processed within 14 days after return approval.

Please note:

• Original shipping charges are generally non-refundable.
• Return shipping costs are the customer’s responsibility unless the item arrived defective or incorrect.
• Depending on the order, returns may need to be sent to an international fulfillment facility.

Damaged or Incorrect Items

If your order arrives defective, damaged, or substantially different from what was ordered, please contact support@porese.com with your order number and relevant photos.

Where appropriate, Porese may offer a replacement or refund. In certain cases, you may not be required to return the original item.

Order Cancellations

Because orders may enter processing shortly after purchase, cancellation requests cannot always be accommodated.

If your order has already entered processing or has been dispatched, you may instead request a return after delivery in accordance with this Refund Policy.

Contact Us

For questions regarding returns or refunds:

Email: support@porese.com

Thank you for choosing Porese.